There are many things to consider when choosing a mortgage company. Don’t be afraid to ask questions because this may be the biggest investment you ever make. It is essential to work with an experienced, trustworthy mortgage company so that your investment will be safe and secure. If you do not feel comfortable asking questions or if the mortgage company is hesitant to answer your questions, it is definitely time to move on and find another mortgage lender. For example, if you want to know if there is a prepayment penalty, you should not be taken around a series of evasive maneuvers rather than a straight answer. You need this information for your future planning. A reasonable mortgage company can answer this question as well as letting you know what to expect in terms of fees, etc. You do not want to show up at the closing to find an extra $1,000 worth of fees! You should also check to make sure that the mortgage company is reputable. Your state should have a site that reports complaints about mortgage companies. You can check the state’s site or do a Google search including the word ‘complaint’ and the name of the mortgage company. In this way, you can see if others are having problems with the mortgage company and you can check and see how the problems are being handled. Protect yourself from mortgage companies who are not treating their customers well by doing your homework about the company and asking questions that require direct answers.